What counts as a mailbox?+−
One connected sending inbox. Today that's a Gmail or Google Workspace address, connected through Google sign-in; Microsoft 365 can't be connected yet. Each connected mailbox uses one of the mailboxes your plan includes until you disconnect it, warms up on its own ramp and has its own daily cap.
How do add-on mailbox bundles work?+−
Once you need more connected mailboxes than a tier includes, you can buy more in bundles of three, always at Basic's per-mailbox rate ($75/month per bundle, $25.00/mailbox) — whether you're on Basic, Premium or Pro. Mailboxes are bought in advance: you can't connect one past your plan's limit until you've added a bundle. Bundles are never discounted: Beta pricing applies to the plan fee only.
Do I pay for every teammate?+−
No. Basic, Premium and Pro include unlimited team members — plans are priced by the mailboxes they include, not by how many people use eProspector.
What are Infrastructure Usage Fees?+−
Your account gets its own dedicated database when your trial starts, right after the card step. What it uses is metered from that day, including during your free trial, and shown as its own line on your invoice, separate from your plan fee. Usage during the trial is billed on your first invoice. It is owed even if you cancel before the trial ends: canceling bills the usage recorded so far on a final invoice, not a plan fee. See our Terms of Service for the full billing terms.
Which providers do I need my own key for?+−
Anthropic, Exa, ZeroBounce, and Hunter — the agents use each one to compile strategies, search, verify emails, and find contacts. Firecrawl is different: for finding and enriching prospects it's bring-your-own-key from day one, with no shared trial access. (Only your Company Profile website scan gets a small shared allowance during the trial.)
Is there a free allowance during the trial?+−
Yes — a shared eProspector key covers each of the four providers above up to a limit during your trial, at no charge. Once you hit a limit (or your trial ends), a run that needs that provider fails — add your own key from Settings, then start a new run.
About how much will BYOK cost me?+−
A rough example, prospecting at a trial-like pace for a full month: around $8.88 total across Anthropic, Exa, ZeroBounce, and Hunter, billed to you directly by each provider. This is informational only, based on public list prices — not an invoice or a guarantee, and it excludes Firecrawl, which is priced entirely by your own account with them.
Can I change plans later?+−
Yes. An account owner or admin can change plan in Settings → Billing. Changing plan moves you to the new tier's regular price, because a Beta price applies only to the tier you signed up on.